KAPEDM CUSTOMER CARE

Returns & refunds

Contact us with your order number, the item and reason for return before sending anything back. We will explain the return address and next steps.

For eligible online purchases, you may cancel within seven days of receiving the goods, subject to the exclusions in the Electronic Communications and Transactions Act. Where that cooling-off right applies, only the direct return cost may be charged and refunds are made within the statutory period.

Faulty, unsafe or defective goods remain covered by the Consumer Protection Act, including applicable six-month rights. These statutory rights are not removed by hygiene rules, sale prices or our store policy. Tell us promptly if an item arrives damaged.

Keep items and packaging in good condition while arranging a return. Change-of-mind eligibility for personalised, intimate or hygiene-sensitive goods depends on the applicable law and circumstances; contact us for help.